Introduction
At SortsWeb, we strive to ensure the highest level of customer satisfaction. If you are not entirely satisfied with your purchase or service, we’re here to help. This Refund Policy outlines the conditions under which you may request a refund for our services.
Web Development Services
Initial Deposit:
The initial deposit for web development services is non-refundable. This deposit covers the initial consultation, project planning, and design phase.
Cancellation:
If you wish to cancel your project after the initial deposit, please notify us in writing. Refunds for services already rendered beyond the initial deposit will be evaluated on a case-by-case basis, considering the work completed up to the cancellation date.
Digital Marketing Services
Monthly Retainers:
Refunds for monthly digital marketing services (SEO, PPC, social media marketing, etc.) are not available once the service period has commenced. We offer flexible contracts and require a 30-day notice for termination of services.
Prepaid Campaigns:
For prepaid campaigns, such as PPC or social media ads, refunds for the unused portion of the campaign budget will be provided upon request, minus any administrative fees incurred by SortsWeb.
Web Hosting Services
30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee for our web hosting services. If you are not satisfied with our hosting services within the first 30 days, you may request a full refund.
Cancellation After 30 Days:
For cancellations after the initial 30 days, refunds will be prorated based on the remaining service period. Domain registration fees, SSL certificates, and any additional services are non-refundable.
Refund Process
Requesting a Refund:
To request a refund, please contact us at [email protected] with your order details and the reason for the refund request. Our customer service team will review your request and respond within 5-7 business days.
Approval and Processing:
If your refund request is approved, we will initiate a refund to your original payment method within 5-7 Days. The time it takes for the refund to be credited to your account may vary depending on your payment provider.
Changes to This Policy
SortsWeb reserves the right to update or modify this Refund Policy anytime. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our refund procedures.